Sales & Commercial Information | Bigmedia24 Dynamics Ltd.

This page explains how Bigmedia24 Dynamics Ltd. (“Bigmedia24”, “we”, “us”, “our”) manages sales enquiries, proposals and commercial agreements with hotels, property owners, OTAs, travel brands, affiliates and other business partners.

It describes:

– how to contact our sales team
– how we prepare offers and proposals
– when a binding contract is concluded
– how this relates to our general Terms and other legal documents

This page is a general information overview and does not replace individual contracts or professional legal advice. Specific rights and obligations are always defined in the written agreements you conclude with Bigmedia24 Dynamics Ltd. and in our Terms of Use & Booking Conditions.

The purpose of this Sales & Commercial Information page is to give business customers and partners a clear overview of:

– how we handle sales and commercial discussions
– which principles we apply when preparing offers
– how and when contractual commitments arise
– where to find the legal terms that govern our relationship

It is relevant in particular for:

– hotels, resorts, serviced apartments and other accommodation providers
– OTAs, travel brands and white-label partners
– affiliates, media partners and influencers
– other B2B partners interested in using our technology or distribution services

For consumers booking travel via our platforms, the main legal reference is our Terms of Use & Booking Conditions (/terms/) and the specific conditions displayed during the booking process.

If you are interested in working with Bigmedia24 from a commercial or B2B perspective (for example as a hotel, OTA, affiliate or technology partner), you can contact us as follows:

Chat:
– Use the chat icon in the bottom-right corner of our websites.
– Start your message with a short keyword such as “Sales”, “For Hotels”, “White-Label”, “Affiliate” or “Partnership”.

Email:
– support@bigmedia24.com

Phone (Ireland):
– +353 1 578 8066

Phone (USA):
– +1 306 261 9933

In your initial message, please describe briefly:

– who you are and which company or property you represent
– what you are interested in (for example listing properties, white-label OTA, affiliate collaboration)
– which markets or regions are relevant to you

Our sales or partnership team will follow up and suggest next steps, such as a call, a product demo or a written outline.

In many cases, our sales process will start with non-binding information, such as:

– high-level product overviews
– indicative pricing ranges or models
– draft proposal documents
– example configurations and use cases

Unless explicitly marked as “binding” or “final” in writing and accepted by both parties:

– marketing materials, website content, email descriptions and initial proposals are considered non-binding
– they are intended to support discussions and give you a clear understanding of our platform and possible cooperation models
– they may change during the course of negotiations based on scope, technical requirements, legal considerations and shared risk assessments

A binding contract only arises when both parties have agreed to and signed (or otherwise formally accepted) a specific agreement or order, as described in Section 4.

Contracts between you and Bigmedia24 Dynamics Ltd. are normally concluded in one of the following ways:

– by signing a written agreement (physically or electronically)
– by accepting a formal order, statement of work or commercial offer that we label as binding and that you confirm in writing
– by using our services as a business customer based on clearly communicated, agreed and accepted terms (for example online B2B sign-up processes)

Unless expressly agreed otherwise:

– a contract is considered concluded only once we have confirmed acceptance of your signed agreement or binding order
– oral statements, draft proposals or informal emails do not by themselves establish a binding contractual relationship

For consumers making bookings via our platforms, the booking itself, together with the Terms of Use & Booking Conditions and the conditions displayed during the booking process, forms the relevant contract framework.

Pricing and commercial conditions for B2B services may vary depending on:

– the scope and complexity of the project
– the number and type of properties involved
– the markets, languages and currencies supported
– the level of integration with third-party systems (for example PMS, channel managers, booking engines, payment providers)

Key principles:

– All specific prices, fees and payment terms for B2B services are defined in individual contracts or order forms.
– Prices may be quoted in EUR, USD or other currencies, as agreed with you.
– Applicable taxes (for example VAT) will be applied in accordance with relevant tax rules.

Information displayed on this page or on other parts of the website is general in nature and does not constitute a binding offer. Binding commercial terms will always be set out in the specific agreement between you and Bigmedia24 Dynamics Ltd.

Bigmedia24 works with both:

– B2B customers and partners (for example hotels, property owners, OTAs, affiliates, technology partners), and
– B2C customers (travellers and guests booking through our platforms).

For B2B relationships:

– detailed commercial and legal terms are set out in individually agreed contracts or service agreements
– this Sales & Commercial Information page explains the general framework, but does not replace those documents

For B2C relationships:

– the primary legal documents are our Terms of Use & Booking Conditions (/terms/)
– the specific conditions shown during the booking process (for example property policies, prices, cancellation rules) form part of the contract between the traveller and the property
– consumer rights under applicable law remain fully in place and are not limited by this page

For sales and commercial matters, we generally use:

– chat (bottom-right icon on our websites) for initial contact and quick questions
– email for follow-up information, draft documents and confirmations
– video or telephone calls for complex or strategic discussions
– formal documents (for example proposals, agreements, order forms, statements of work) for binding arrangements

We recommend that all key commercial points are documented in writing and included in the final contract or order. Where there is a conflict between informal communication (for example chat or email) and the signed agreement, the signed agreement will normally prevail.

This Sales & Commercial Information page should be read together with:

Terms of Use & Booking Conditions:
/terms/

Privacy Policy:
/privacy-policy/

Cookie Policy:
/cookie-policy/

Imprint / Legal Disclosure:
/imprint/

For B2B relationships, individual contracts or partner agreements may contain more detailed or specific provisions regarding:

– pricing and fees
– service levels and support
– term and termination
– liability and limitations
– data protection and data processing

In case of any conflict between this page and a specific signed agreement, the signed agreement will take precedence to the extent of the conflict.

If you have questions about sales, pricing or commercial cooperation with Bigmedia24, you can contact us at:

Chat:
– Use the chat icon in the bottom-right corner of any Bigmedia24-operated website.
– Start your message with a keyword such as “Sales”, “For Hotels”, “White-Label” or “Partnership”.

Email:
support@bigmedia24.com

Phone (Ireland):
+353 1 578 8066

Phone (USA):
+1 306 261 9933

Postal Address:
Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland

We will route your request to the appropriate sales or partnership contact and respond as soon as reasonably possible.