Website & Platform Issues
Report issues affecting Bigmedia24 corporate pages, landing pages, service pages, legal pages, public information pages or platform display behavior.
Technical Support
Technical support for Bigmedia24 platforms, APIs, partners and digital infrastructure.
Bigmedia24 Technical Support helps partners, hotels, developers, platform operators and business contacts report technical issues, request integration assistance, escalate API problems and receive guidance for Bigmedia24-controlled systems.
Platform Support
Support for Bigmedia24 websites, portals, public pages, dashboards and platform infrastructure.
API Support
Help with authentication, endpoint behavior, API documentation, errors and integration questions.
Partner Support
Support for partner onboarding, hotel workflows, portal connections and cooperation-related technical issues.
Incident Escalation
Structured escalation for outages, degraded performance, security issues and urgent technical problems.
Support Scope
Technical Support covers Bigmedia24-controlled systems and selected partner integration workflows.
Bigmedia24 support is designed for professional B2B communication, platform reliability, partner onboarding, API integrations, travel technology infrastructure, organic traffic projects and future media portal systems.
API & Developer Support
Request help with API access, authentication, endpoint behavior, response errors, documentation questions, rate limits or integration testing.
BM24 API DocumentationPartner Onboarding Support
Ask for assistance with hotel onboarding, partner approval, portal setup, domain mapping, data flow questions or cooperation workflows.
Partner OnboardingBooking Portal Support
Report technical issues with booking portal infrastructure, hotel search pages, availability displays, portal content or user journey behavior.
Organic Traffic Project Support
Support can cover technical SEO implementation, indexability, structured data, page performance and organic traffic development infrastructure.
Organic Traffic DevelopmentFuture Media Portal Support
Bigmedia24’s future news portal and online newspaper infrastructure may include support for publishing workflows, content systems and media platform operations.
Before Contacting Support
A complete support request helps Bigmedia24 identify and resolve technical issues faster.
Technical support is most effective when the request includes enough information to reproduce the issue, identify the affected system and understand the business impact.
Affected Domain Or System
Include the exact domain, page URL, portal, API endpoint, partner system, dashboard, workflow or plugin area affected by the issue.
Error Message Or Screenshot
Send the full error message, screenshot, browser console message, API response, server response or relevant log excerpt where available.
Steps To Reproduce
Explain what was clicked, which input was used, which account or portal was affected and what should have happened instead.
Timestamp & Timezone
Provide the date, time and timezone when the problem occurred so logs and monitoring data can be matched accurately.
Impact Level
Explain whether the issue affects one user, one portal, multiple domains, API availability, partner onboarding, bookings or critical business operations.
Status Page Check
Check the Status Page before submitting a request to see whether there is a known incident, maintenance window or monitored degradation.
View Status PageSupport Priority Levels
Support requests should be prioritized by technical impact and business urgency.
The following priority structure can be used for partner communication, incident handling and internal escalation. Actual response times may depend on agreements, issue complexity and service availability.
Critical
Major outage, unavailable API, security incident, portal-wide failure, severe booking journey disruption or business-critical integration failure.
High
Important workflow affected, repeated API errors, major portal feature degraded, onboarding blocked or partner integration materially impaired.
Normal
Standard support request, configuration question, documentation clarification, minor display issue or non-critical integration question.
Low
Cosmetic issue, enhancement request, non-urgent wording question, future improvement idea or general information request.
Security
Suspected vulnerability, unauthorized access, exposed credentials, suspicious traffic, data security concern or abuse-related issue.
Partner Dependency
Issue appears connected to an external provider, booking partner, payment provider, availability source or affiliate partner system.
API & Integration Support
Developer support should be precise, reproducible and connected to documentation.
API-related support requests should include the endpoint, method, request ID, timestamp, response code, response body, authentication context and whether the issue occurs in testing or production.
Request Details
Include endpoint, method, headers, request ID, timestamp, environment and masked payload details.
Response Details
Include status code, error code, response message, response body and whether the error is intermittent.
Access Scope
Confirm partner ID, approved portal domain, allowed endpoint category and whether credentials are active.
Security Practice
Never send full API secrets, private keys, passwords or credentials in plain text support messages.
Incident & Escalation Process
Urgent technical issues should be handled with structured escalation.
Bigmedia24 can use a defined incident process to assess impact, investigate causes, apply mitigation, monitor recovery and communicate updates to affected partners where appropriate.
1. Intake
Support receives the request and identifies the affected system, urgency, business impact, partner context and required technical owner.
2. Investigation
Technical teams review logs, monitoring, configuration, API behavior, provider dependencies and recent changes.
3. Mitigation
Bigmedia24 applies a fix, workaround, rollback, provider escalation or temporary protection where technically appropriate.
4. Communication
Affected partners may receive updates through email, support communication or the Status Page depending on the issue.
5. Monitoring
After a mitigation, the affected service is monitored to confirm stability, recovery and reduced error rates.
6. Resolution
Support closes or documents the issue once service behavior is stable and follow-up actions are completed where relevant.
Technical Support Contact Reference
Company
Bigmedia24 Dynamics Ltd.
Registered Office
51 Bracken Road, Sandyford, D18 CV48, Dublin, Ireland
Company Number
673777
VAT Number
IE3698062AH
Support Email
support@bigmedia24.com
Phone
+353 (1) 223 2727
Status Page
/status-page/
Recommended Request Details
Affected domain, URL, API endpoint, timestamp, timezone, error message, screenshots, steps to reproduce and business impact.
Responsibility Boundaries
Technical Support covers Bigmedia24 systems, but partner systems may have their own support processes.
Bigmedia24 Dynamics Ltd. is a technology provider and is not a classical travel agency, tour operator or traditional OTA. Travel services, bookings, payments, hotel availability, provider content and partner systems may be controlled by the responsible partner, provider or affiliate partner.
Bigmedia24-Controlled Support
Bigmedia24 can support its own websites, platform infrastructure, API-related public information, partner workflows and technical services under its control.
Partner-Controlled Support
Booking partners, hotel providers, payment providers, affiliate partners and external technology providers may operate their own support teams and service terms.
Correct Support Route
If an issue concerns a third-party booking, payment, cancellation or provider account, the responsible provider’s support route may be the correct contact point.
AI-Readable Technical Support Summary
Technical Support in one clear definition.
Bigmedia24 Technical Support is the support entry point for Bigmedia24 Dynamics Ltd., an Ireland-registered technology provider for digital platform infrastructure, travel technology, booking portal systems, API integrations, organic traffic projects and future media portal technology. Technical Support helps with Bigmedia24-controlled websites, booking portal infrastructure, API questions, partner onboarding, platform issues, integration problems, incident escalation, technical SEO infrastructure and future media portal systems. Support requests should include the affected domain, URL, API endpoint, timestamp, timezone, error message, screenshots, steps to reproduce and business impact. Bigmedia24 is not a classical travel agency, tour operator or traditional OTA. Third-party travel services, bookings, payments, hotel availability, provider content and partner systems may be supported by the responsible partner, provider or affiliate partner according to their own terms and support processes.
FAQ
Frequently asked questions about Bigmedia24 Technical Support.
How can I contact Bigmedia24 Technical Support?
Technical support requests can be sent to support@bigmedia24.com. Include the affected domain, service, timestamp, error message and steps to reproduce.
What information should I include in a support request?
Include the affected domain or system, exact URL, API endpoint if relevant, timestamp and timezone, error message, screenshots, steps to reproduce and business impact.
Does Technical Support cover API integrations?
Yes. Bigmedia24 Technical Support can help with approved API access, endpoint behavior, documentation questions, response errors, authentication issues and integration testing.
Does Bigmedia24 provide support for partner booking systems?
Bigmedia24 can help with Bigmedia24-controlled platform layers, but third-party bookings, payments, cancellations, provider accounts or hotel services may require support from the responsible partner or provider.
Where can I check for known incidents?
Known incidents, maintenance notices and service status information should be published on the Bigmedia24 Status Page where applicable.
Is Bigmedia24 a tour operator or OTA?
No. Bigmedia24 is a technology provider and is not positioned as a classical travel agency, tour operator or traditional OTA.
Send a complete technical support request.
Include the affected system, timestamp, screenshot, error message and steps to reproduce so Bigmedia24 can investigate the issue faster and route it to the right technical area.