Availability, Rates & Inventory
Endpoints to manage availability, rates, restrictions and inventory data for hotels and units. Used by PMS, CRS and channel managers to keep distribution and the BM24 Travel Network in sync.
API Documentation & Developer Resources
Connect hotels, booking engines and travel partners to the BM24 ecosystem with secure, modern APIs. The Bigmedia24 APIs allow hotels, technology providers and travel partners to connect systems and data with the BM24 Travel Network and our hotel solutions. On this page you’ll find an overview of our API concepts, main integration areas and where to access the full technical documentation, sandbox environments and developer support.
What Is the Bigmedia24 API?
The Bigmedia24 API is a set of secure, REST-based interfaces that make it possible to exchange data between hotels, channel managers, booking engines, PMS, travel partners and the BM24 Travel Network.
Typical use cases include:
• synchronising availability, rates and restrictions
• sending and receiving reservations
• updating hotel content, images and policies
• retrieving booking, performance and reporting data
• building custom applications or portals on top of BM24 connectivity
Who Is This Documentation For?
Our API documentation and developer resources are designed for:
• hotel technology providers (PMS, CRS, channel managers, booking engines)
• connectivity teams at OTAs, wholesalers and travel partners
• internal IT and digital teams at hotel groups and brands
• developers and integrators building custom tools on top of BM24 data and services
Core API Areas
The Bigmedia24 APIs are structured around a number of core functional areas. The exact endpoints and objects are described in the full technical reference; this page provides a high-level overview.
Reservations & Booking Flow
Endpoints to create, retrieve and update reservations and booking-related data. Used for booking engine integrations, partner connectivity and custom frontends.Hotel Content & Media
Endpoints to manage descriptive content: hotel details, room information, amenities, policies, images and location data. Ensures that guests see consistent, up-to-date information across BM24 channels.Accounts, Reporting & Analytics
Endpoints to access booking, performance and account-related data. Used for dashboards, BI tools, portfolio reporting and custom monitoring.
Getting Started With the Bigmedia24 API
To start working with the Bigmedia24 API you’ll typically go through a few simple steps.
Request API Access
Contact us via support@bigmedia24.com or use the Bigmedia24 chat (bottom-right corner of the website) and mention “API access”. Tell us who you are, which systems you want to connect and what your use case is.Receive Credentials & Documentation
Once your use case is agreed, we provide you with access credentials for the sandbox environment and a link to the full API documentation, including endpoint reference, schemas and example requests.Implement & Test in Sandbox
Your development team implements the integration against our sandbox environment. During this phase you can use test hotels and data to validate flows without impacting live systems.Certification & Go-Live
After successful testing, we review the integration together, confirm that technical and business requirements are met and then enable access to the production environment.
Authentication & Security
The Bigmedia24 APIs use secure authentication mechanisms (such as API keys or token-based access) to protect data and ensure that only authorised clients can call our services.
Key principles:
• all API communication uses HTTPS
• credentials are issued per partner, system or integration
• access can be scoped and limited according to your use case
• rate limiting and monitoring protect stability for all connected clients
Exact authentication flows, headers and token lifetimes are documented in the full technical reference. Never share your credentials publicly or embed them in client-side code.
Environments: Sandbox & Production
To keep development safe and controlled, the Bigmedia24 API is available in at least two environments:
• Sandbox: used for development and testing with non-live data. Ideal for initial integrations, QA and training.
• Production: used for live traffic and real hotel, availability, rate and reservation data.
Most integrations start in the sandbox environment and move to production only after successful tests and a joint review. Details about base URLs and environment-specific settings are provided once access is granted.
API & Developer Support
Our goal is to make integration with the Bigmedia24 API as smooth as possible. During development and after go-live, our team is available to support you with questions and troubleshooting.
You can reach our API & developer support team via:
Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland
Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email: support@bigmedia24.com
Website: https://bigmedia24.com
You can also contact us directly through the Bigmedia24 chat, available on every page in the bottom-right corner of the website. For faster routing, please start your message with “API” or “Developer support”.
Best Practices for Integrations
Based on our experience with hotel and partner integrations, we recommend a few general best practices:
• Start small – focus on the most important endpoints for your initial use case and expand later.
• Handle errors gracefully – implement proper error handling, retries where appropriate and clear logging.
• Respect limits – stay within agreed rate limits and avoid unnecessary polling.
• Keep data consistent – ensure that identifiers (hotels, rooms, rate plans) are mapped correctly between systems.
• Communicate early – if you plan major changes on your side, let us know so we can support a smooth transition.
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API Documentation – Frequently Asked Questions
Below are answers to common questions from developers, partners and hotel IT teams. If you don’t see your question here, feel free to contact us.
Here you’ll find answers to common questions hotel business professionals ask about working with Bigmedia24. If your specific question isn’t listed, we’re happy to discuss it directly in a short consultation call.
Where can I find the full technical API reference?
Once your use case has been approved, we provide you with a link to the full API documentation, including endpoint descriptions, request and response schemas and example payloads. To request access, email support@bigmedia24.com or use the chat widget (bottom-right) and mention “API documentation”.
Which technologies are used for the Bigmedia24 API?
The Bigmedia24 APIs are primarily RESTful and use JSON for requests and responses. Exact details on endpoints, parameters and data structures are described in the technical reference you’ll receive after access is granted.
Can we use the API for both single hotels and multi-property setups?
Yes. The API is designed to support both individual properties and multi-property or group setups. In your onboarding we clarify how hotels, units and rate plans are identified and mapped for your integration.
How do we report an incident or urgent technical issue?
For urgent API incidents, please contact us via support@bigmedia24.com and simultaneously use the chat in the bottom-right corner of the website, starting your message with “API urgent”. This helps us prioritise and route your request quickly.
Is there a cost for using the Bigmedia24 API?
Commercial conditions for API usage depend on your role (hotel, tech provider, distribution partner) and the scope of the integration. These are agreed individually as part of your onboarding and partnership discussions. For more information, please contact us directly.
Ready to Connect With the Bigmedia24 API?
If you are a hotel, technology provider or travel partner interested in integrating with the BM24 ecosystem, we’d be happy to discuss your use case. Tell us which systems you want to connect and what you want to achieve, and we’ll guide you through the next steps.
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Lorem ipsum dolor ist amte, consectetuer adipiscing eilt. Aenean commodo ligula egget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quak felis, ultricies nec, pellentesque eu, pretium quid, sem.