To get in touch with Bigmedia24, please use our integrated chat as your first step.

• The chat icon is available on every page in the bottom-right corner of the website.
• Tell us whether you are a hotel, partner or developer.
• Briefly describe your question, project or issue.

Our team will then route your request to the right people and, if needed, invite you to our secure Support Portal for ongoing communication and ticket management.

If you are a hotel, resort, serviced apartment or other accommodation provider, the easiest way to reach us is via chat. Let us know:

• your property name and location
• your role (e.g. owner, GM, revenue, marketing, reservations)
• whether you want to talk about websites, booking engines, distribution or the BM24 Travel Network

We will review your situation and suggest the next steps – from an initial call to a structured onboarding plan.

Start a chat in the bottom-right corner of the website and begin your message with “Hotel” so we can route it quickly to the right team.

If you are an OTA, travel company, technology provider or consulting organisation and would like to explore a partnership, integration or outsourcing model with Bigmedia24, please contact us via chat first.

In your message, tell us:

• your company name and main markets
• your role (e.g. CEO, founder, commercial, connectivity, product)
• what kind of collaboration you have in mind (e.g. integration, BM24 Travel Network, OTA outsourcing, joint projects)

Open the chat in the bottom-right corner and start your message with “Partner” or “OTA enquiry” so we can involve our partnerships team directly.

If you are a developer or IT contact working on an integration with Bigmedia24 or the BM24 Travel Network, we recommend using the chat for your initial contact. This allows us to quickly connect you with our API & developer support.

Please include:

• which system or platform you are connecting (e.g. PMS, CRS, channel manager, custom app)
• whether you are working in sandbox or production
• a short description of your use case or issue

Start the chat (bottom-right corner) and begin your message with “API” or “Technical”. For urgent incidents, please clearly mention “urgent” in your first line.

To protect our clients and partners, we intentionally minimise traditional email-based support. Handling requests through our chat and Support Portal helps us:

• reduce the attack surface for email-based threats and phishing
• keep sensitive information inside a controlled, secure environment
• ensure that all conversations are tracked and visible to the right team members
• respond faster and more accurately, with full context from previous interactions

For active hotels, partners and developers, we provide a secure Support Portal where you can:

• create and track support tickets
• follow up on ongoing projects and integrations
• access relevant documentation and resources

Access to the Support Portal is usually granted after an initial conversation via chat, so we can assign the right permissions and context to your account.

For legal and formal correspondence, you can reach us at:

Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland

Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email (legal use): support@bigmedia24.com
Website: https://bigmedia24.com

For operational support, project communication and day-to-day questions, we strongly recommend using our chat (bottom-right) and, where applicable, the Support Portal instead of email.