Frequently Asked Questions (FAQ)

Bigmedia24 is a hotel technology and travel company that helps hotels strengthen their direct bookings and build smarter distribution strategies. We develop hotel websites, booking engines, distribution and OTA connectivity solutions, and operate the BM24 Travel Network – a growing ecosystem of destination and theme-based booking portals.

We work with independent hotels, resorts, serviced apartments, hotel groups, investors, OTAs, travel partners, technology providers and consultants. Our goal is to support everyone who wants hotel-centric, sustainable distribution and direct booking strategies.

You can contact us via:

Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland

Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email: support@bigmedia24.com
Website: https://bigmedia24.com

You can also reach us directly via the Bigmedia24 chat, available on every page in the bottom-right corner of the website.

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.

We help you build and run a stronger direct channel and a balanced distribution setup. This typically includes a conversion-focused hotel website, a modern booking engine and tools for direct bookings, improved OTA and channel management, visibility in the BM24 Travel Network, and support for SEO, content, social media and cloud infrastructure – depending on your needs.

No. Many hotels start with one key area – for example a new website and booking engine – and then add other components such as distribution, global reach, SEO or training later. We can design a step-by-step roadmap based on your priorities and budget.

Our goal is not to eliminate OTAs completely, but to reduce unhealthy dependency and build a balanced, hotel-centric mix. We help you grow your direct bookings while maintaining a strategic relationship with OTAs and other partners that add real value.

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.

The BM24 Travel Network is Bigmedia24’s own ecosystem of destination and theme-based booking portals. Each site focuses on specific regions or travel types – such as city breaks, beach holidays, family travel, winter sports or wellness – and is designed to bring the right guests to the right hotels in a hotel-friendly way.

We start with a short conversation to understand your hotel, markets and positioning. If there is a good fit, we define where your property should appear within the network, collect or refine content and set up the technical and commercial connection. To start this process, please contact us at support@bigmedia24.com or via the chat in the bottom-right corner.

No – the network is designed to complement your own website and booking engine, not replace them. We use it to add targeted visibility in relevant niches and destinations, while still supporting your direct booking strategy and overall distribution goals.

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.

We collaborate with hotel technology providers (PMS, channel managers, booking engines, CRS, CRM), OTAs and travel distributors, media and marketing partners, as well as consultants, asset managers and management companies looking for a strong implementation partner in digital and distribution.

Yes. We provide a specialised OTA outsourcing model where Bigmedia24 operates core IT and connected digital services – including website and platform development, connectivity, infrastructure, SEO, content, social media and organic growth – for OTAs that want to reduce internal complexity and cost. Thanks to our combined travel and IT expertise, OTAs can often achieve cost savings of around 80% compared to classic in-house IT departments.

You can email us at support@bigmedia24.com with the subject “Partnership enquiry” or use the chat in the bottom-right corner and briefly describe who you are and what you have in mind. We will review your message and arrange a call with the relevant people on our side.

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.

Onboarding usually starts with an assessment of your current website, booking engine, distribution and systems. We then agree on a project scope and timeline, collect the necessary content and access details, and implement the chosen solutions step by step. You’ll find more details on the Hotel Onboarding page, or you can contact us directly for a tailored plan.

Timelines depend on scope, content readiness and how quickly decisions can be made. Some projects can go live within a few weeks with a focused setup, while more complex sites or multi-property solutions may take longer. During the scoping phase, we give you a realistic timeline based on your specific situation.

In many cases, yes. We regularly integrate with existing PMS, channel managers, booking engines and other tools. During onboarding we assess your current tech stack and define how we can connect to it or where it may make sense to adjust components.

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.

Yes. Bigmedia24 offers secure, REST-based APIs for availability, rates, reservations, content, reporting and more. These APIs are used by hotel systems, partners and developers to integrate with our ecosystem and the BM24 Travel Network. High-level information is available on the API Documentation page; full technical reference is provided after access is agreed.

Developers and IT teams can contact us via support@bigmedia24.com and through the Bigmedia24 chat in the bottom-right corner of the website. For faster routing, please start your message with “API” or “Technical” and include a short description of your integration or issue.

We monitor our systems and services and provide a Status Page for transparency on availability and planned maintenance. For incidents, you can contact us via email, chat or (if available to you) the Ticket System to report issues and track resolution. For urgent cases, please indicate the urgency and impact clearly in your message.

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.

We take security seriously and work with secure infrastructure, encrypted connections and access control principles tailored to each solution. Exact measures depend on the specific setup (e.g. APIs, hosting, integrations) and are aligned with applicable legal and contractual requirements. If you have specific security or compliance questions, please contact us so we can address them in detail.

Legal information, including our company details, registered office and legal status, is available on the Imprint / Legal Disclosure page. Additional legal documents (such as terms, privacy and cookies) can be found under the Legal section of the website.

You can contact us via:

Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland

Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email: support@bigmedia24.com
Website: https://bigmedia24.com

You can also reach us directly via the Bigmedia24 chat, available on every page in the bottom-right corner of the website.

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.