Help Center

Support, answers and guidance for hotels, partners and developers working with Bigmedia24. The Bigmedia24 Help Center is your central place for support. Whether you are a hotel, a partner or a developer, you’ll find links to FAQs, onboarding guides, technical resources and direct contact options here. If you can’t find what you need, our team is just a message away via email, phone or the chat in the bottom-right corner of the website.

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Quick Links

If you already know what you’re looking for, you can jump directly to one of these key support areas:

• FAQ – frequently asked questions about Bigmedia24 and our solutions
• Contact – general contact form and details
• Hotel Onboarding – how to start working with Bigmedia24 as a hotel
• Partner Onboarding – onboarding process for OTAs, tech and travel partners
• Technical Support – help with configuration, issues and incidents
• API & Developer Support – integration help and developer questions
• Ticket System – create and track support requests
• Status Page – current status of systems and planned maintenance

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How to Reach Our Support Team

You can contact Bigmedia24 support using email, phone or chat. We route your request to the right team based on your topic.

Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland

Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email: support@bigmedia24.com
Website: https://bigmedia24.com

You can also reach us quickly via the integrated Bigmedia24 chat, available on every page in the bottom-right corner of the website.
For faster handling, please start your message with a keyword such as “Hotel”, “Partner”, “Technical” or “API”.

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Support for Hotels & Accommodation Providers

If you are a hotel, resort, serviced apartment or other accommodation provider, we can help you with:

• Hotel website projects, content updates and performance questions
• Booking engine setup, rate plans, promo codes and direct booking tools
• Distribution & channel management, OTA connectivity and BM24 Travel Network visibility
• Onboarding, configuration and day-to-day questions from front-office, reservations and revenue teams

Start with the Hotel Onboarding page if you are new to Bigmedia24, or visit the FAQ for common questions. For anything urgent or specific, contact us via support@bigmedia24.com or use the chat in the bottom-right corner.

Start with the Hotel Onboarding

Support for Partners & OTAs

If you are a partner, OTA, travel brand or consulting organisation, our support teams can assist you with:

• Partnership and commercial questions
• Integration with the BM24 Travel Network or hotel connectivity
• OTA outsourcing models for IT, social media and organic growth
• Joint projects and campaigns involving multiple hotels or destinations

Visit our Partners page to learn more about collaboration models, or go to Partner Onboarding if you are in the setup phase. For direct support, email support@bigmedia24.com or use the chat (bottom-right) and start your message with “Partner”.

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Start Here

Choose the area that best matches your question. We’ll guide you to the right resources and contact options.

I’m a Hotel or Accommodation Provider

Get help with hotel websites, booking engines, distribution, OTA connectivity, the BM24 Travel Network and onboarding.

I’m a Partner or OTA

Support for partners, OTAs and travel companies – from partnership questions to technical connectivity and outsourcing models.

I’m a Developer or IT Contact

Access API information, integration support and help with technical issues related to the Bigmedia24 ecosystem.

Support for Developers & IT Teams

Developers and IT contacts working with Bigmedia24 can access:

• API documentation and integration guidelines
• Sandbox and production environment information
• Help with authentication, data mapping and error handling
• Incident handling and coordination for live integrations

Please refer to the API Documentation and API & Developer Support pages for technical details. For urgent issues, email support@bigmedia24.com and use the chat in the bottom-right corner, starting your message with “API urgent” or “Technical”.

Ticket System & System Status

For structured support and transparency, we provide:

• Ticket System – create, track and update support requests in one place
• Status Page – see current system status, incidents and planned maintenance windows

If you already have access to the Ticket System, please use it for ongoing issues and follow-up. If you do not yet have access, contact us via support@bigmedia24.com or the chat so we can set up the right credentials for you.

Best Practices for Faster Support

To help us resolve your request quickly, please include:

• Your role (hotel, partner, developer, consultant, etc.)
• The property or project name, if relevant
• A short description of the issue or question
• Screenshots or error messages, where applicable
• The urgency level (for example: “informational”, “important”, “urgent”)

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Help Center – Frequently Asked Questions

Here are answers to some common questions about how to use the Bigmedia24 Help Center and support options.

What is the fastest way to reach support?

For urgent issues, please send an email to support@bigmedia24.com and at the same time use the chat in the bottom-right corner of the website. Start your message with “urgent” and briefly describe the problem. This allows us to route your request quickly to the right team.

Where should I start if I am a new hotel client?

If you are new to Bigmedia24, we recommend starting with the Hotel Onboarding page. There you’ll find an overview of the onboarding process and the information we need. You can then use the Help Center, FAQ and Technical Support pages for more detailed questions.

How do partners and OTAs get support?

Partners and OTAs can use the Partner Onboarding, Partners and API & Developer Support pages for guidance, and reach us via support@bigmedia24.com or the chat. Please start your message with “Partner” so we can direct it to the partnership and connectivity teams.

Do you offer support for developers during integration?

Yes. During integration you can contact our API & developer support team via email and chat. We recommend implementing against our sandbox first and sharing logs, payload examples and timing information if you run into issues.

When should I use the Ticket System instead of email or chat?

The Ticket System is ideal for ongoing or complex topics that require multiple steps, tracking and documentation – for example configuration changes, bug reports or multi-property rollouts. Email and chat are great for short questions, urgent issues or initial contact; for longer-running cases, we may create or ask you to use a ticket.

Need Help Right Now?

If you cannot find the answer you need in the Help Center or linked pages, please contact us directly. Our team will review your request and guide you to the right solution as quickly as possible.

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