Status Page
Live system status, incidents and maintenance information for Bigmedia24 services. On this Status Page you can see the current operational status of core Bigmedia24 services, including hotel websites, booking engines, APIs and the BM24 Travel Network. We use this page to communicate incidents, degraded performance and planned maintenance – so hotels, partners and developers have a transparent view of what’s happening. If you experience an issue that is not reflected on this page, please contact us via the chat in the bottom-right corner of the website so we can investigate.
Current System Status
Below you will find an overview of the current status of key Bigmedia24 components. If all components are marked as “Operational”, there are no known system-wide issues at this time.
Overall Platform Status: Operational
Hotel Websites: Operational
Booking Engines & Direct Booking Tools: Operational
BM24 Travel Network Sites: Operational
APIs & Integrations: Operational
Support Portal & Ticket System: Operational
Chat & Communication Services: Operational
Components & Services Monitored on This Page
This Status Page focuses on the most important components that hotels, partners and developers rely on day-to-day:
• Hotel websites and landing pages operated by or through Bigmedia24
• Booking engines and direct booking tools connected to our ecosystem
• BM24 Travel Network portals and related booking journeys
• APIs and integration endpoints for hotels, partners and OTAs
• Support Portal, Ticket System and related back-office services
• Chat and communication services used for support and onboarding
Local issues on individual hotel networks or third-party systems (for example, local PMS outages or connectivity on the hotel side) may not always appear on this page, but can still impact specific properties.
Infrastructure & Data Centers
Bigmedia24 operates its services on modern, cloud-based infrastructure with a strong focus on reliability, performance, security and data protection. Our systems run in professionally managed environments with geographic redundancy and low latency for hotels, partners and developers.
For security and compliance reasons, we do not publish exact data center locations. Instead, we group our infrastructure into regions such as:
• European hosting region
• North American hosting region
• Global CDN & edge delivery nodes
• Backup and disaster recovery region
Data Center Performance Dashboard
This dashboard displays illustrative, regularly refreshed metrics that reflect how a healthy, high-performance infrastructure typically behaves across our core hosting regions.
Note: The metrics shown above are illustrative demo values. They are designed to reflect the performance characteristics of our production infrastructure without exposing sensitive real-time telemetry or exact data center locations.
Legal Contact Details
For legal and formal correspondence, you can reach us at:
Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland
Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email (legal use): support@bigmedia24.com
Website: https://bigmedia24.com
For operational support, tickets and day-to-day requests, please start via the chat (bottom-right) so we can route your case into the Ticket System and Support Portal where appropriate.
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Need to create or follow up on a ticket?
Open the Bigmedia24 chat in the bottom-right corner of the website, start your message with “Ticket” and briefly describe your request. We’ll create or update the ticket for you and guide you through the next steps.
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