Partner Onboarding

Our partner onboarding process is designed for organisations that want to collaborate with Bigmedia24 around hotel technology, distribution and travel:

• OTAs and travel distributors
• hotel technology providers (PMS, CRS, channel managers, booking engines, CRM, revenue tools)
• connectivity and integration platforms
• consulting, asset management and management companies
• media, content and marketing partners in hospitality and travel

If you want a structured, hotel-centric collaboration rather than a loose, ad-hoc setup, this onboarding is for you.

Each partnership starts with a simple chat and moves through a series of clearly defined steps. The exact scope may vary, but the core flow is similar.

Open the Bigmedia24 chat in the bottom-right corner of the website and tell us:

• that you are a potential partner, OTA, tech provider or consulting organisation
• your company name and main markets
• what kind of collaboration you are interested in (e.g. integration, BM24 Travel Network, OTA outsourcing, joint projects)

Our team will ask a few clarifying questions and then propose the best next step – usually a focused partnership call.

In a first call, we explore whether there is a strong strategic and operational fit. We look at:

• your business model, target customers and role in the hotel ecosystem
• your technology stack and connectivity capabilities (if applicable)
• how you currently work with hotels and partners
• your expectations from a partnership with Bigmedia24
• where we see potential synergies and value for hotels

Based on this, we decide together whether to move forward and in which direction.

If the fit is confirmed, we define a clear partnership concept and model. Depending on your role, this may include:

• technology integration (APIs, data flows, systems to connect)
• distribution & BM24 Travel Network collaboration
• OTA outsourcing model (IT, social media, organic growth and connected services)
• joint solutions for hotels (e.g. consulting + implementation)
• content, media or marketing cooperation

We document responsibilities, high-level timelines and commercial principles so both sides know what to expect.

Once the concept and model are agreed, our teams work together on the concrete setup:

• planning and implementing API or system integrations where relevant
• defining data structures, identifiers and mapping (hotels, rooms, rates, segments)
• aligning operational processes (onboarding, support, incident handling, reporting)
• preparing any co-branded materials or partner documentation that hotels will use

This phase is coordinated via chat and, once active, through our secure Support Portal and project channels.

We rarely launch a partnership at maximum scale from day one. Instead, we start with a pilot:

• a selected group of hotels, markets or use cases
• clear success criteria and tracking
• close communication between both teams

The goal is to validate assumptions, refine processes and ensure that the collaboration creates real value for hotels and guests.

Once the pilot is successful, we gradually expand the partnership:

• adding more hotels, destinations or segments
• broadening integration scope or feature sets
• scaling joint marketing or distribution initiatives
• introducing the OTA outsourcing model to additional markets, where applicable

We schedule regular review calls to align on performance, feedback and future development.

For OTAs that want to reduce internal complexity and cost, our partner onboarding can include a specialised outsourcing model. In this setup, Bigmedia24 operates key parts of your IT and connected digital services:

• platform and website development
• connectivity, booking flows and infrastructure
• SEO, content and on-site optimisation
• social media and organic growth initiatives

By combining deep travel-industry knowledge with hotel-focused IT and digital expertise, we can often help OTAs achieve cost savings of around 80% compared to classic in-house IT departments – while improving speed, scalability and flexibility.

To make partner onboarding smooth and meaningful, we ask for openness and clarity from the beginning:

• A clear description of your business model and target segments
• A realistic view of your current technical capabilities and limitations
• Named contacts on your side for commercial, technical and operational topics
• Transparency about your goals and success criteria for the partnership
• Willingness to iterate and adjust based on what works best for hotels

We use a chat-first and portal-based approach to keep communication secure and structured.

During onboarding and ongoing collaboration:

• initial questions and coordination run through the chat (bottom-right corner of the website)
• once established, partners use our secure Support Portal for tickets and follow-up
• we define clear channels for incident handling, change requests and regular reviews

This approach minimises email-based risks and ensures that all relevant people on both sides have access to the same information.

To start a partnership conversation with Bigmedia24:

1. Open the chat in the bottom-right corner of the website.
2. Write “Partner onboarding” or “OTA partnership” in your first message.
3. Tell us your company name, main markets and what type of collaboration you are interested in (integration, BM24 Travel Network, OTA outsourcing, consulting partnership, etc.).
4. We will schedule a focused partnership call and then define the next steps together.

If you are interested in exploring a onboarding with Bigmedia24, we’d be happy to hear from you. Please share a short summary of who you are, what you do and how you envision a collaboration.

Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland

Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email: support@bigmedia24.com
Website: https://bigmedia24.com

You can also reach us via the integrated Bigmedia24 chat, available on every page in the bottom-right corner of the website. For faster routing, please start your message with “Hotel onboarding”.