Hotel Onboarding

Our hotel onboarding process is designed for:

• independent hotels and resorts
• serviced apartments and aparthotels
• guesthouses, boutiques and design hotels
• multi-property owners and small groups

Whether you only need a high-converting website and booking engine or a full distribution and BM24 Travel Network setup, onboarding always follows the same core principles: structure, transparency and hotel-centric thinking.

Every onboarding follows a series of clearly defined steps. The scope can vary, but the logic stays the same.

Open the Bigmedia24 chat in the bottom-right corner of the website and tell us:

• that you are a hotel or accommodation provider
• your property name and location
• what you are mainly interested in (website, booking engine, distribution, BM24 Travel Network, or a combination)

Our team will ask a few clarifying questions and then propose the best next step – usually a short discovery call.

In a first call, we look at your current situation:

• existing website and booking journey
• systems you use (PMS, channel manager, booking engine, CRS, CRM)
• your main markets and target guests
• your current mix of direct bookings vs. OTAs and other channels
• your priorities (more direct bookings, better control, new markets, etc.)

Based on this, we define a realistic initial scope for your project.

After the initial assessment, we prepare a proposal and a high-level roadmap. This may include:

• a new hotel website or website relaunch
• implementation or optimisation of a booking engine and direct booking tools
• improvements to distribution, channel management and OTA connectivity
• potential presence in relevant BM24 Travel Network portals
• SEO, content and social media work
• integrations and cloud setup where needed

We discuss the proposal with you in detail and adjust it until scope, priorities and timing are clear.

Once you agree to move forward, we collect everything needed to start building or configuring:

• brand and design assets (logo, colours, fonts, images)
• existing texts and descriptions, plus new content requirements
• access to systems (where relevant and agreed) such as PMS, channel manager, booking engine, analytics
• rate structures, room types and main offers/packages
• any existing policies, FAQs and legal texts that must be reflected online

This phase is supported via chat and, once you are set up, our secure Support Portal.

Our team then works on:

• designing and building your website pages and booking journeys
• configuring or integrating your booking engine and direct booking tools
• aligning distribution, OTA connectivity and channel mapping where part of the scope
• preparing BM24 Travel Network placements, if included
• setting up tracking, analytics and basic reporting so you can see what works

We keep you updated through structured check-ins and messages via the Support Portal and chat.

Before going live, we review the setup together:

• visual checks for desktop and mobile
• test bookings in key scenarios
• checks of rates, restrictions and availability displays
• verification of contact forms, chat and key calls-to-action
• alignment on launch date and communication

Once everything is confirmed, we go live and monitor the first phase closely to address any adjustments quickly.

To make onboarding smooth and efficient, we ask hotels to provide a few key elements in a timely manner:

• A clear contact person (or small core team) on your side
• Decisions on priorities and scope before implementation starts
• Timely feedback on designs, content and test versions
• Access to systems and data we have agreed to integrate
• Honest feedback on what works for your team and where you need additional support

Our goal is to minimise your workload while still making sure the result reflects your property, your brand and your commercial goals.

Timelines can vary depending on scope, content readiness and complexity of your existing setup. As a rough orientation:

• Focused website & booking engine projects can often go live within a few weeks once content and decisions are ready.
• Larger projects with multiple properties, deep integrations or extensive content may require more time.
• Distribution and BM24 Travel Network components can be phased in step by step after the core setup is stable.

During the scoping phase, we give you a realistic timeline based on your specific situation and agree milestones together.

Support is an integrated part of the onboarding, not an afterthought. We use our chat and a secure Support Portal to manage tasks, questions and changes in a structured way.

During onboarding, you can:

• ask questions at any time via chat (bottom-right corner)
• follow progress and updates through the Support Portal once created
• request small adjustments and clarifications as we move towards go-live

After go-live, the same channels remain in place for optimisation, new features and ongoing support.

Starting your onboarding with Bigmedia24 is simple:

1. Open the chat in the bottom-right corner of the website.
2. Write “Hotel onboarding” in your first message.
3. Tell us your property name, location and what you would like to improve (website, booking engine, distribution, BM24 Travel Network, or a combination).
4. We will schedule a short discovery call and then prepare a tailored roadmap for your hotel or portfolio.

If you are interested in exploring a onboarding with Bigmedia24, we’d be happy to hear from you. Please share a short summary of who you are, what you do and how you envision a collaboration.

Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18 CV48
Dublin, Ireland

Phone (Ireland): +353 1 578 8066
Phone (USA): +1 306 261 9933
Email: support@bigmedia24.com
Website: https://bigmedia24.com

You can also reach us via the integrated Bigmedia24 chat, available on every page in the bottom-right corner of the website. For faster routing, please start your message with “Hotel onboarding”.