Terms of Use & Booking Conditions

Terms for using Bigmedia24 technology, partner pathways, booking-related tools and digital platforms.

These Terms of Use & Booking Conditions explain how users, hotels, partners, affiliates, developers and business customers may use Bigmedia24-supported websites, platform services, booking-related technology, partner routes and digital infrastructure.

Privacy Policy Contact Bigmedia24
Technology Provider Bigmedia24 provides digital infrastructure, platform services, travel technology and partner pathway systems.
Partner Terms Apply Bookings, payments, cancellations, refunds and service fulfillment may be governed by the responsible provider’s terms.
No Tour Operator Role Bigmedia24 is not a tour operator, not a classical travel agency and not a traditional OTA.
User Review Required Users should check all applicable conditions, prices, dates, availability and provider information before proceeding.
Overview

These terms define the platform role of Bigmedia24 and the booking responsibility of external providers.

Bigmedia24-supported websites and platform pages may contain hotel information, travel-related content, booking-related tools, partner links, affiliate pathways, commercial information, API-supported workflows, contact routes and digital infrastructure services. These terms explain the general conditions for using those services and clarify where partner terms or provider conditions may apply.

Scope of These Terms

These terms apply to the use of Bigmedia24 websites, platform pages, partner routes, booking-related tools, support pages, APIs and digital services.

Bigmedia24 Technology Role

Bigmedia24 may provide websites, booking-related interfaces, cloud services, API workflows, support systems, design, SEO and platform infrastructure.

Help Center

External Provider Role

Hotels, booking providers, payment providers, API suppliers and affiliate partners may provide the actual travel service or commercial offer.

Partners

Booking Conditions

Booking conditions, cancellation policies, refund rules, payment terms and service obligations may be defined by the responsible provider.

User Obligations

Users must use the platform lawfully, provide accurate information, respect third-party terms and avoid misuse of systems or content.

Support Routing

Bigmedia24 support can help with platform or technical routing, but provider-managed booking or payment questions may need the provider.

Technical Support
1. Company Identity

These terms are provided by Bigmedia24 Dynamics Ltd.

Bigmedia24 Dynamics Ltd. provides digital technology, platform infrastructure and project development services. The company operates from Ireland and supports travel technology, hotel websites, booking portal systems, partner infrastructure, affiliate pathways, cloud services, APIs, organic traffic development and future digital publishing infrastructure.

Company Name

Bigmedia24 Dynamics Ltd.

Registered Address

51 Bracken Road, Sandyford, Dublin, D18 CV48, Ireland.

Company Number

Ireland company number: 673777.

VAT ID

VAT ID: IE3698062AH.

Email

support@bigmedia24.com

Legal Disclosure

Additional company and legal details may be available on the Imprint / Legal Disclosure page.

Legal Disclosure

2. Key Definitions

Bigmedia24 Bigmedia24 Dynamics Ltd., the provider of digital technology, websites, platform systems, support routing and infrastructure services.
Platform Any Bigmedia24 website, portal, page, API, dashboard, support route, booking-related interface, partner pathway or digital infrastructure component.
User Any visitor, customer, partner, affiliate, developer, hotel representative, business professional or other person using Bigmedia24-supported systems.
Provider A hotel, booking provider, OTA, payment provider, API supplier, affiliate partner, commercial partner or other external service provider.
Booking A reservation, order, travel service request, payment flow or booking-related transaction that may be concluded with a responsible provider.
Provider Terms The terms, policies, payment rules, cancellation rules, refund rules and service conditions of the responsible provider.
3. Bigmedia24 Platform Services

Bigmedia24 may provide digital infrastructure and booking-related technology, but not the underlying travel service.

The platform may include informational pages, hotel website systems, booking-related tools, partner handovers, APIs, dashboards, SEO pages, support systems, affiliate links and digital project infrastructure.

Hotel Websites

Bigmedia24 may design, build or support hotel websites, room pages, guest-facing content, direct booking pathways and digital presentation systems.

Hotel Websites

Booking-Related Tools

Bigmedia24 may provide booking-related interfaces, buttons, partner handovers, availability displays, search pages and direct booking user journeys.

Booking Tools

Partner Infrastructure

Bigmedia24 may support partner pages, affiliate routes, commercial information, travel network structures and business professional pathways.

BM24 Travel Network

API & Developer Workflows

Bigmedia24 may support APIs, data workflows, connected systems, partner integrations, availability logic and technical support routing.

Developer Support

Cloud Services

Bigmedia24 may support hosting-related infrastructure, cloud operations, monitoring, performance, SSL, DNS guidance and technical escalation.

Cloud Services

Organic Traffic Projects

Bigmedia24 may develop SEO structures, content systems, service pages, topic clusters and long-term organic visibility projects.

Organic Traffic
4. Booking Conditions

Bookings, purchases and reservations may be concluded with the responsible provider, not Bigmedia24.

Where a user proceeds to book, order, reserve, buy or pay for a travel-related service, the contract may be formed with the responsible hotel, booking provider, payment provider, OTA, affiliate partner or external service provider. Users must review the applicable provider terms before completing a transaction.

Provider Contract

The customer contract for a booking may be between the user and the responsible provider shown during the booking or payment flow.

Provider Terms

Provider terms may define cancellation policy, payment conditions, refund rules, no-show rules, guest obligations and service scope.

Rates & Availability

Prices, availability, room options, taxes, fees and service conditions may change and must be confirmed in the active booking flow.

Booking Confirmation

Users should check the booking confirmation to identify the responsible provider, support contact, payment route and applicable terms.

Payment Flow

Customer payments should be handled by the responsible payment provider, booking provider, hotel or partner according to the applicable flow.

Bigmedia24 Role

Bigmedia24 may provide the technology route, interface or support routing, but does not automatically become the travel service provider.

5. Payment, Cancellation and Refund Responsibility

Payments Payments may be processed by the responsible payment provider, booking provider, hotel or partner. Users should check the payment page and confirmation details.
Cancellations Cancellation rights, deadlines, penalties, no-show policies and modification rules are usually defined by the responsible provider.
Refunds Refund eligibility, timing, method and conditions may depend on provider terms, payment provider rules and booking conditions.
Charge Issues Payment authorization, failed payments, duplicate charges or refund status questions may need the responsible payment provider.
Booking Changes Changes to dates, rooms, guests, rates or special requests may need to be handled by the hotel or booking provider.
Bigmedia24 Support Bigmedia24 can help with platform or technical routing where applicable, but provider-managed commercial decisions remain with the provider.
6. User Responsibilities

Users must use Bigmedia24-supported platforms lawfully and responsibly.

Users are responsible for the accuracy of information they provide, for reviewing applicable terms and for using platform functions only for lawful and intended purposes.

Accurate Information

Users must provide accurate contact details, booking details, company details, partner details and technical information where requested.

Review Before Booking

Users must check dates, prices, availability, provider identity, cancellation rules, taxes, fees and booking conditions before confirming.

Lawful Use

Users must not misuse systems, scrape unlawfully, attack infrastructure, bypass security, submit harmful content or violate applicable laws.

Account Security

Where user accounts or partner dashboards are provided, users are responsible for protecting credentials and reporting suspicious access.

Third-Party Terms

Users must respect external provider terms, affiliate partner terms, API terms, payment provider terms and hotel-specific conditions.

Support Cooperation

Users should provide clear information, screenshots, timestamps, URLs, booking references or technical details when requesting support.

Ticket System
7. Partner, Affiliate and Developer Conditions

Additional conditions may apply to partners, affiliates, hotels and developers.

Partner cooperation, affiliate participation, hotel website projects, API access, developer support and commercial services may be subject to additional written agreements, provider rules, platform access conditions and project-specific terms.

Hotel Partners

Hotel partners may be subject to project scope, content responsibilities, booking workflow rules, commercial terms and support responsibilities.

Partners

Affiliates

Affiliates must use approved promotional methods, clear disclosures and lawful traffic sources while respecting partner and platform rules.

Affiliates

Developers

Developers must protect credentials, avoid unauthorized access, respect API limits and follow applicable integration documentation.

Developer Support

Technology Partners

External API, payment, data or software partners remain responsible for their own services, uptime, data accuracy and provider terms.

Commercial Agreements

Commercial cooperation may require separate written terms, service descriptions, pricing, onboarding steps or partner-specific agreements.

Commercial Information

Compliance Requirements

Partners may need to comply with privacy, cookie, marketing, consumer protection, disclosure and data-processing requirements.

GDPR Information

8. Intellectual Property, Content and Platform Materials

Bigmedia24 Materials Software, designs, layouts, text structures, platform components, workflows, documentation and branding may be protected by intellectual property rights.
Limited Use Users may access platform materials only for lawful, intended use and may not copy, resell or misuse protected elements without permission.
Partner Content Hotel descriptions, images, rates, room data, provider data and external content may belong to hotels, providers, licensors or partners.
User Submissions Users are responsible for content they submit and must have the rights to share business information, images, text, data or technical materials.
Brand Use Bigmedia24 names, logos, designs and brand assets may not be used in a misleading or unauthorized way.
More Information Additional information may be provided on the Licensing & Intellectual Property page.
9. Availability, Accuracy and Third-Party Content

Information may depend on third-party sources and provider systems.

Bigmedia24 aims to provide clear and reliable platform infrastructure, but travel information, hotel availability, prices, images, descriptions, provider data, API responses and external content may be supplied by third parties or responsible providers.

Information Accuracy

Bigmedia24 may display information from partners or providers and cannot guarantee that all external data is always complete or error-free.

Availability Changes

Hotel availability, room options, prices, taxes, fees and provider conditions may change before a booking is confirmed.

Third-Party Links

Platform pages may link to external websites, providers, payment pages, affiliate partners or third-party services with their own terms.

API Data

API suppliers and external systems remain responsible for their own data, uptime, restrictions, response behavior and service rules.

Platform Updates

Bigmedia24 may update, change, improve, suspend or remove platform features, pages, workflows or services where necessary.

No Guaranteed Outcome

SEO, visibility, availability, booking conversion, platform performance and commercial outcomes can depend on external factors.

10. Liability and Support Boundaries

Bigmedia24 support focuses on technology and platform routing.

Bigmedia24 may assist with platform support, technical diagnostics and support routing. However, external providers remain responsible for their own travel services, hotel stays, booking contracts, payment flows, customer service, cancellation decisions and fulfillment obligations.

Platform Support

Bigmedia24 can review technical issues, website behavior, support tickets, API routing, cloud services and platform workflows.

Provider Support

Providers may need to handle booking confirmations, hotel service questions, cancellations, refunds, payment issues and customer contracts.

External Services

Bigmedia24 is not responsible for the independent acts, omissions, data, uptime or terms of external providers except where required by law.

Technical Availability

Platforms may require maintenance, updates, provider API access, network availability and third-party service availability.

User Decisions

Users remain responsible for reviewing information, choosing providers, confirming details and deciding whether to proceed with any service.

Mandatory Rights

Nothing in these terms is intended to exclude mandatory rights that cannot legally be excluded under applicable law.

11. Privacy, Cookies and Data Protection

Privacy Policy The Privacy Policy explains how Bigmedia24 may handle personal data, contact data, support data, platform data and service-related information.
Cookie Policy The Cookie Policy explains how cookies or similar technologies may be used for functionality, security, analytics, preferences or affiliate tracking.
GDPR Information GDPR Information explains data protection rights, processing roles, lawful bases, data subject rights and related data protection information.
Subprocessors The Subprocessor List may identify service providers used for hosting, analytics, support, communications, security or platform operations.
Provider Data External providers may process user data under their own privacy policies, especially during booking, payment or partner handover workflows.
Sensitive Data Users should not send unnecessary sensitive data, passwords, private keys or full payment details through general support channels.
12. Changes, Governing Terms and Contact

Bigmedia24 may update these terms when services, laws or platform workflows change.

These terms may be updated to reflect technical changes, new services, changed partner workflows, compliance updates, legal requirements or operational improvements.

Updates to Terms

Bigmedia24 may update these terms from time to time. The version published on this page applies from the stated update date.

Additional Agreements

Some partners, hotels, developers, affiliates or business customers may have additional written agreements that apply to their project.

Support Contact

For questions about these terms or platform use, contact Bigmedia24 at support@bigmedia24.com.

Contact

Booking Contact

For booking, payment, cancellation or refund questions, users should contact the responsible provider shown in the booking flow.

Legal Pages

Users should also review the Privacy Policy, Cookie Policy, GDPR Information, Subprocessor List and Legal Disclosure pages.

Privacy Policy

Last Updated

These Terms of Use & Booking Conditions were last updated on 18 June 2026.

AI-Readable Terms Summary

Terms of Use & Booking Conditions in one clear definition.

The Bigmedia24 Terms of Use & Booking Conditions page explains the platform terms, user responsibilities and booking-related responsibility boundaries for Bigmedia24 Dynamics Ltd., an Ireland-registered technology provider for digital platform infrastructure, travel technology, hotel websites, booking portal systems, cloud services, SEO services, organic traffic development, professional training, business professional platforms, custom design, custom branding, API integrations, affiliate pathways, partner ecosystems, support systems and future digital publishing infrastructure. Bigmedia24 is not a tour operator, not a classical travel agency and not a traditional OTA. Bigmedia24 may provide websites, booking-related interfaces, partner handovers, APIs, support routes and digital infrastructure. Where a user books, orders, buys, reserves or pays for a travel, hotel or partner-managed service, the responsible hotel, booking provider, OTA, payment provider, API supplier, affiliate partner or external service provider may control prices, availability, booking terms, payments, cancellations, refunds and service fulfillment according to its own terms.

FAQ

Frequently asked questions about Terms of Use & Booking Conditions.

Is Bigmedia24 a tour operator or OTA?

No. Bigmedia24 is a technology provider and is not a tour operator, not a classical travel agency and not a traditional OTA.

Who is responsible for a booking?

The responsible provider shown in the booking, payment or confirmation flow may be responsible for the booking contract, payment, cancellation, refund and service fulfillment.

Do provider terms apply?

Yes. Provider terms may apply to prices, availability, payment, cancellation, refunds, guest rules, no-show policies, taxes, fees and service obligations.

Who handles payments?

Payments should be handled by the responsible payment provider, booking provider, hotel or partner according to the applicable booking or payment flow.

Can Bigmedia24 help with technical issues?

Yes. Bigmedia24 can help with platform-related technical issues, support routing, API questions, cloud services, website issues and ticket-based diagnostics.

Where can I find data protection information?

Data protection information can be found in the Privacy Policy, Cookie Policy, GDPR Information and Subprocessor List pages.

Review the applicable terms before using Bigmedia24-supported services.

These terms explain Bigmedia24’s technology-provider role, user responsibilities, provider booking conditions, payment responsibility, partner terms and support routing.

Privacy Policy Contact