Frequently Asked Questions (FAQ)
Our FAQ section is designed to give you clear, straightforward answers to the most common questions about our services, partnerships, and technical solutions.
1. How can I register my hotel or property in your network?
You can register your property quickly via our official HotelConnect24 Registration Form. After approval, your hotel will be automatically listed on over 1,000 booking portals worldwide—no setup fees, no hidden costs.
2. What makes your booking network different from other OTAs?
Unlike traditional OTAs charging 15–25% commission, we work with a maximum of 10% commission and guarantee same-day payouts of 90% of the booking value. This means higher margins and more stable cash flow for your business.
3. How does your Channel Manager integration work?
Our open-source iCal-based Channel Manager synchronizes availability, prices, and bookings in real time across our network and other portals you connect—reducing overbooking risks and saving you valuable time.
4. What is the difference between your booking network and your affiliate network?
The hotel booking network lists your property on 1,000+ portals for global reach, while the affiliate network allows travel content creators and publishers to earn commissions by promoting your property. Both can be used independently or together for maximum exposure.
5. Do you provide payment security and cancellation protection?
Yes. All guests are automatically covered by travel cancellation insurance, ensuring you receive payment even in the event of a no-show or last-minute cancellation.
6. Can I still work with other OTAs and tour operators?
Absolutely. We encourage a balanced distribution strategy, so our network complements your existing sales channels and helps you rely less on high-commission platforms.
7. What are the costs for affiliate partners and hotels?
Hotels in our affiliate network pay 8% network fee on successful bookings.
Affiliate partners earn 5% commission per completed booking.
Our main booking network operates separately with a max. 10% commission and instant payouts.
8. Which regions and markets do you cover?
We operate globally, with localized booking portals in multiple languages and niche markets—ensuring your property reaches the right travelers in the right regions.
How can I contact you for more details?
Our Head of Customer Relations AI, Ray Richter, is available via chat for quick questions. You can also reach us here:
Bigmedia24 Dynamics Ltd.
51 Bracken Road
Sandyford, D18CV48 Dublin, Ireland
📧 support@hotelconnect24.com
📞 +353 1 578 8066
🕘 Monday–Friday: 9:00–22:00
🕙 Saturday–Sunday: 10:00–22:00